Return and Exchange Policy
At Prettiq, every product undergoes a thorough quality check to ensure defect-free designs and unworn conditions. We take pride in our commitment to customer satisfaction. Please review our return and exchange policy for a seamless experience.
Important:
Ensure that the package you received has not been tampered with. Make a 360-degree parcel opening video showing all corners of the parcel clearly to assist us in case of any issues.
Conditions for Return and Exchange
- The product must be unused, undamaged, and returned with the original packaging.
- Requests must be initiated within 2 days of receiving the product by emailing hdsinghal1976@gmail.com with your order number in the subject line and attaching images highlighting the issue (if applicable).
Scenarios for Return and Exchange
1. Defective or Damaged Products
If the product is defective or damaged, we will:
- Arrange a replacement without any additional charge.
- Schedule a pickup of the defective product directly from your address.
- Ensure swift delivery of the replacement item.
2. Customer Changed Their Mind or Did Not Like the Product
If you wish to return or exchange due to a change of mind or preference:
- You may opt for either an exchange or a refund.
- The shipping fees for both forward and return shipments will be borne by the customer.
- Refunds will be processed within 5-7 days after deducting the applicable shipping fees.
3.Products on sale are not applicable for Returns / Exchange / Refund.
For deliveries outside India, customers are responsible for customs duties and local taxes, payable to our shipping partner during shipment delivery. The amount depends on the policies of the destination country.