Shipping Policy
Domestic / Local Indian Shipping:
- Products will be shipped within 48 hours of the order being placed and delivered in 4-5 working days.
- Free shipping on orders of value Rs 1000 or above. For orders below Rs 1000, a shipping charge of Rs 60 applies.
- We ship using the most reliable and popular courier company, DTDC. If DTDC service is not available at your location, you can send us an email stating the courier name available at your location.
- Shipping time is subject to location and distance. Order in advance to avoid any festival rush or time-bound delivery. We do not have control over the shipment once it has been dispatched.
- If your location is not served by any private courier company, then your order will be shipped by India Post.
- Bulk COD orders of a value above ₹5,000 shall be fulfilled only if a sum of ₹500 is paid against the confirmation of the order, which shall be adjusted against the COD order value. In case the customer cancels the order in transit, we reserve the right to forfeit the ₹500 for the to-and-fro shipping charges paid against the shipment.
- Be sure that the package you received has not been tampered with. Make a 360-degree parcel opening video showing all corners of the parcel clearly so that we can assist you in case of any issues.
International Shipping:
- Products will be shipped within 3 working days of the order being placed.
- Only prepaid orders shall be accepted.
- We ship orders using economical standard shipping through "India Post".
- Additional shipping charges will be added according to the destination and weight of the product.
- Orders may be delivered within 15 days from the date of dispatch.
- International cross-border shipping may get delayed due to customs clearance or may be held by customs and border protection agencies for checking.
- We do not have control over the shipment once it has been dispatched. Sometimes packages get delivered late or to the wrong address. In such cases, please contact your nearest local post office for any information.
Customer Support timings:
- Monday to Friday: 10 am to 6:30 pm
- Saturday: 10 am to 5:00 pm